Team Lead Call Center

Leads Expert BPO is Hiring – Team Lead (Operations)

Location: Rawalpindi / Islamabad
Shift: Night Shift (Monday – Friday)
Salary: Market Competitive

About the Role

Leads Expert BPO is looking for an experienced and results-driven Team Lead – Operations to manage and motivate a team of call center agents. The ideal candidate will be responsible for driving team performance, meeting campaign targets, and maintaining high standards of customer experience. If you’re a confident communicator with leadership skills and a strong background in call center operations, this is your opportunity to lead from the front.

Key Responsibilities

• Supervise daily operations of a team of agents to ensure performance goals are met.
• Monitor agent activities, track KPIs, and maintain quality and productivity standards.
• Conduct regular team meetings, performance reviews, and coaching sessions.
• Collaborate with QA and Training departments to identify performance gaps and skill development needs.
• Manage attendance, scheduling, and adherence to shift timings.
• Ensure compliance with company policies, scripts, and client requirements.
• Motivate and guide the team to achieve individual and campaign targets.
• Handle escalated calls or complex customer situations efficiently.
• Prepare daily, weekly, and monthly reports for management review.

Qualifications & Requirements

• Minimum 1–2 years of experience as a Team Lead / Supervisor in a call center (sales or Medicare preferred).
• Strong leadership, communication, and interpersonal skills.
• Proven track record of meeting and exceeding sales or operational KPIs.
• Excellent problem-solving and conflict-resolution abilities.
• Strong understanding of call center metrics, performance management, and reporting.
• Proficiency in MS Office and CRM systems.
• Education: Bachelor’s degree or equivalent professional experience.

What We Offer

• Market-competitive salary with performance-based bonuses.
• Career advancement and leadership development opportunities.
• Supportive and collaborative work culture.
• Paid training and continuous skill enhancement programs.

How to Apply

HR Contact: 0333-9739861
Walk-in Interviews: Monday to Friday (8 PM – 11 PM)
Office Location: Leads Expert BPO, Rawalpindi

Join Our Team

At Leads Expert BPO, we believe great leaders build great teams. Step into a leadership role where your experience, strategy, and motivation will drive success — one call at a time.

Job Type: Full-time

Pay: Rs60,000.00 - Rs200,000.00 per month

Experience:

• Call Center: 1 year (Preferred)

Location:

• Rawalpindi Satellite Town (Preferred)

Work Location: In person