Team Lead Customer Service

Key Responsibilities:

• Customer support Team Leading experience people management experience Conducting performance reviews Appraisal discussion s Monthly reviews etc
• Managing a Team to CS to Resolve customer issues and concerns in a professional and timely manner ensuring a high level of customer satisfaction
• Sales Campaigning Selling cross selling and upselling products to drive additional revenue
• Resource Planning Career planning Performance Management Work Force Management Team SLA KRA KPI CSAT Training
• Effectively reviewing handle client escalations monitor analyze key performance indicators KPIs driving continuous improvement
• Experience or knowledge for Messaging Web chat
• Experience Knowledge of Service Levels Quality and Productivity KPI s
• Manage shrinkages

Preferred Skills:

Customer Service