Team Lead Customer Service

Role Expectations:
Timely and accurate registrations, scheduling, complete benefit verification, patient education (regarding benefits), scanning, faxing, and appropriate authorizations, and referrals for services are the responsibility of the Patient Access Representative.

Minimum Qualifications:
Minimum of 2 yr work experience working in a patient access fast-paced healthcare environment.

• Insurance Verification Experience
• Healthcare Scheduling Experience
• Bilingual English/Spanish Preferred
• Experience working with managed care health plans
• Excellent patient registration skills
• Excellent customer service and telephone etiquette required
• Solid knowledge of medical terminology
• Outstanding customer service abilities
• Must be able to multi-task
• Excellent organizational skills
• Proficient computer skills; internet, typing, data entry

Nashville General Hospital is an Equal Opportunity Employer/Disability/Veteran.