Team Lead - Data Collection & Reporting

Roles and Responsibilities:

• Lead and manage a voice process team focused on alumni data collection, outreach, and enrichment.
• Monitor and drive team KPIs including productivity, accuracy, call quality, and turnaround time.
• Conduct regular performance reviews, coaching, and feedback sessions to enhance efficiency and team motivation.
• Manage daily dialer operations and CRM updates, ensuring all call logs and reports are accurate and up to date.
• Create and maintain Excel-based dashboards and trackers (Pivot Tables, VLOOKUP, charts) for performance monitoring.
• Conduct training sessions to strengthen communication skills, process adherence, and overall performance.
• Collaborate closely with Client Success, Tech, and Operations teams for seamless project execution

Minimum Qualifications / Requirements:

• Bachelors degree in Business, Management, or related field.
• Minimum 2 years of experience in team handling within a voice or data operations process.
• Strong expertise in MS Excel (Pivot Tables, VLOOKUP, dashboards).
• Proven ability to manage performance metrics and motivate teams to achieve targets.
• Excellent communication, analytical, and leadership skills.
• Ability to work in a fast-paced, target-driven environment with attention to detail

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹65,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Life insurance

Work Location: In person