Team Lead , GSF Distribution Network

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Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associate who mentors/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

This role will be based in Chennai only.

Key Job Responsibilities

• A graduate with 1-3 yrs of experience in a customer facing environment, warehousing, logistics or manufacturing. Strong execution skills, action oriented, go getter. Good people management skills.
• Team Lead for produce operations. Responsibilities include:
  • Planning and executing the launch of the FC and ramping up the site to necessary processing capacity.
  • Managing, on a daily basis, end to end operations for a 3P operated pantry FC overseeing inbound, outbound and ICQA operations.
  • Meeting customer facing metrics while maintaining cost targets for the site and upholding safety and morale of the 3P team reporting to you.
  • Working with all stakeholders to ensure smooth operations and partner experience, keeping a close monitoring of site health by conducting 4M, 5S and inventory audits for the FC on a daily basis.
• A day in the life:
  • Process implementation
  • Process audit & performance monitoring
  • Training associates and 3P
  • Kaizen activities
  • Daily review and setting up plan
  • Planning for volume scale up along with quality check and control

Basic Qualifications

• 2+ years of customer-facing environment, warehousing, logistics or manufacturing experience

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