Team Lead - Social Media (Fintech | BPO | Islamabad)

Team Lead – Social Media (Fintech | BPO)

Location: Plot No. 348-352, Plot 349 Street 1, near Wilson, I-9/3 I 9/3 I-9, Islamabad, 44000
Shifts: Rotational (9 hrs) | Offs: 2 days/week
Salary: PKR 70,000 - 90,000

About Abacus:
With 35+ years of experience, Abacus provides advanced business solutions, combining innovation, technology, and best practices to help organizations thrive.

Role Overview:
We’re looking for a Team Lead – Social Media (Fintech) to manage social media operations in a BPO environment. The ideal candidate will have call center experience, practical knowledge of fintech, and the ability to lead and coach teams for performance and engagement.

Key Responsibilities:

• Lead and supervise a social media support team, ensuring policies and KPIs are met.
• Motivate, coach, and evaluate team performance.
• Manage shift schedules, allocate tasks, and resolve escalations.
• Develop and implement social media strategies across multiple platforms.
• Monitor campaigns, analyze data, and optimize results.
• Collaborate with marketing and design teams for consistent brand messaging.
• Engage with online communities and manage content calendars.
• Stay updated on fintech trends, digital payments, and social media tools.

What You’ll Bring:

• Bachelor’s in Marketing/Communications (or related).
• 2+ years’ experience in Social Media Management.
• 1–2 years’ Team Lead experience (BPO/Call Center).
• Hands-on knowledge of fintech or digital payments.
• Strong communication & people management skills.
• Proficiency with tools (Hootsuite, Buffer, etc.) and MS Excel.
• Flexibility for rotational shifts.

Perks & Benefits:

• Medical insurance.
• Career advancement opportunities.
• Collaborative work culture.

Job Type: Full-time

Pay: Rs70,000.00 - Rs90,000.00 per month

Work Location: In person