Team Lead – Travel Sales

Job Title: Team Lead – Travel Sales

Company: Asituj Global Services Pvt. Ltd.
Location: Mohali
Experience: 4–7 Years (Minimum 1–2 years handling a travel sales team)
Employment Type: Full-Time | On-site

About the Role

This role exists for one reason: to increase conversions, revenue, and consistency across the travel sales team.

As a Team Lead – Travel Sales, you will manage a team of Travel Sales Consultants handling inbound leads from our website and organic channels. You are expected to lead from the front — closing deals yourself while ensuring your team performs, follows process, and hits targets.

Key Responsibilities

Team Leadership & Discipline

• Lead and manage a team of Travel Sales Consultants with strict enforcement of CRM hygiene, daily activity tracking, follow-ups, and discipline across all sales processes.

Performance Monitoring

• Track individual and team KPIs including calls, follow-ups, conversion ratios, revenue, and closures on a daily and monthly basis to ensure target achievement.

Sales Coaching & Quality Control

• Conduct regular call audits, one-on-one feedback sessions, and sales coaching to improve pitch quality, objection handling, and closing effectiveness.

Revenue Ownership

• Own team-level revenue and conversion targets, personally managing high-value, complex, or escalated bookings to maximize closures and profitability.

Lead & Funnel Management

• Ensure zero lead leakage by monitoring inbound inquiries, lead allocation, response TATs, and follow-up consistency across the team.

Sales Execution Oversight

• Oversee end-to-end sales execution including quotations, itineraries, documentation, visas, and coordination with operations to ensure seamless booking fulfillment.

Customer Escalation Handling

• Handle customer escalations professionally, ensuring quick resolution, service recovery, and high customer satisfaction post-booking.

Data Analysis & Optimization

• Analyze sales data, customer behavior, and market trends to optimize scripts, pitches, pricing strategies, and follow-up processes.

Cross-Functional Collaboration

• Share actionable sales insights with marketing and leadership teams to improve lead quality, campaigns, and overall business performance.

Requirements

• 4–7 years of experience in travel sales (flights).
• At least 1–2 years of team handling experience in a travel sales environment.
• Strong track record of meeting or exceeding sales targets.
• Hands-on experience with CRM systems and booking tools
• (Amadeus / Galileo / Sabre is a plus)
• Excellent communication, negotiation, and people-management skills.
• Highly organized, data-driven, and comfortable working under pressure.
• Willingness to work weekends or peak travel seasons when required.

What We Offer

• Competitive salary + team-based performance incentives.
• Inbound leads — no cold calling chaos.
• Clear growth path to Sales Manager / Business Head roles.
• Authority to make decisions — not just pass messages.
• Travel perks, discounts, and continuous product training.

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off

Work Location: In person