TEAM LEADER

Good

Good

4 - 5 Years

Win 10, Win 11, MAC support Remote Support, Domain joining, Meeting setup (Teams, Google meet), MS office, MS Outlook (PST, OST, Rules, Signature, PST backup, PST repair, PST movement), Ticketing Tool (Service request, Incident request, Call Priority P1, P2, P3 & P4), Printers (Local, Network) , Basic DNS, DHCP, Subnet mask, Gateway, Access point, Wi-Fi, LAN, WAN, Manage all DSS Engineers,Monitor Service Now IT Incident and IT Tasks, Ensure SLA of IT incidents, Ensure SLA for Service Now IT Tasks, Ensure ticket Closing as per resolution SLA, Handling user Escalation, DSS Operations lead must generate weekly reports,

Graduation

Any Technical Certificate (e.g. Hardware Networking Course, Computer course, MCSE, CCNA)