Team Leader- Alumni Data Collection & Reporting

Roles and Responsibilities:

• Lead and manage a team responsible for alumni data collection and enrichment.
• Set and track team KPIs to ensure accuracy, speed, and quality of data collected.
• Conduct performance reviews, coach team members, and improve productivity.
• Manage daily operations including dialer system usage, CRM updates, and reporting workflows. Create and maintain Excel-based dashboards and trackers (Pivot Tables, VLOOKUP, charts). Analyze alumni data to generate actionable insights for client reporting.
• Coordinate with internal teams (Tech, Product, Client Success, Operations) to ensure smooth delivery.
• Ensure reports and dashboards are accurate, timely, and client-ready.
• Identify process improvements to enhance efficiency and team performance.

Minimum Qualifications / Requirements:

• Bachelors degree (Business, Analytics, IT, or related field).
• 2+ years of experience in team management, data operations, or reporting.
• Advanced skills in MS Excel (PivotTables, VLOOKUP, charts).
• Strong analytical and problem-solving abilities.
• Excellent communication and coordination skills.
• Ability to manage tight deadlines and client-driven priorities.

Job Types: Full-time, Permanent

Pay: ₹600,000.00 - ₹800,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Life insurance

Application Question(s):

• How many years of experience do you have in managing a team?

Work Location: In person