Team leader - customer support Executive

India

Dear candidate

Greetings

International & Domestic OperationsLocation: [Insert Location]

We are seeking a dynamic and experienced Team Leader to manage both international and domestic teams/operations. The ideal candidate will be responsible for overseeing day-to-day processes, ensuring service-level agreements (SLAs) are met, guiding team performance, and driving customer satisfaction across global and local channels.

Key Responsibilities:

Lead and supervise a team handling international and domestic operations.
Manage daily workflows to ensure seamless coordination between domestic and international processes.
Set performance targets and monitor team KPIs.
Conduct regular team meetings, coaching sessions, and performance reviews.
Ensure compliance with company policies, regional regulations, and quality standards.
Resolve escalations promptly and effectively from both domestic and international clients/customers.
Coordinate with cross-functional departments (logistics, sales, customer service, finance, etc.).
Prepare and submit operational reports and performance analysis to senior management.
Identify gaps in processes and suggest improvements to increase efficiency and customer satisfaction.
Train new hires and provide ongoing support for professional development.

Requirements:

Bachelor’s degree in Business, Management, Logistics, or related field.
3–5 years of experience in operations or customer service, with at least 1–2 years in a team lead or supervisory role.
Experience handling both international and domestic operations is preferred.
Excellent leadership, interpersonal, and conflict-resolution skills.
Strong organizational and multitasking abilities.
Proficient in MS Office; familiarity with CRM, ERP, or logistics platforms is a plus.
Ability to work in a fast-paced, deadline-driven environment.
Flexibility to work in shifts, including weekends or holidays, if required.

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

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