Team Leader - Front Office

JOB_REQUIREMENTS

Hires in

Not specified

Employment Type

Not specified

Company Location

Not specified

Salary

Not specified

To ensure all Front Office operation areas such as front desk, reservations, guest relations, Concierge, Health Club, Transport apply the proper standards.
Meet all guests and ensure customer satisfaction as well as seek opportunities to increase revenue.
Ensure administration and operation requirement of the front office department are in accordance with standard procedure while providing service to all guests
Prepare monthly training plan and conduct monthly training for all front desk staff related to Fire, health safety, and on job training
Interact with producing travel agents and corporate companies and government officials to maintain good relation ship
Attend all guest related issues in prompt and corrective measure to ensure satisfaction. Meet and greet guests during arrival and departure to maintain good relationship
Manage finances of entire front office department including budget and inventory controls.
Prepare and submit monthly statistic reports.
Communicate and execute critical information in a timely manner to the peers, front office teams and subordinates

Similar jobs