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Team Leader - Front Office

JOB_REQUIREMENTS

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  • To ensure all Front Office operation areas such as front desk, reservations, guest relations, Concierge, Health Club, Transport apply the proper standards.
  • Meet all guests and ensure customer satisfaction as well as seek opportunities to increase revenue.
  • Ensure administration and operation requirement of the front office department are in accordance with standard procedure while providing service to all guests
  • Prepare monthly training plan and conduct monthly training for all front desk staff related to Fire, health safety, and on job training
  • Interact with producing travel agents and corporate companies and government officials to maintain good relation ship
  • Attend all guest related issues in prompt and corrective measure to ensure satisfaction. Meet and greet guests during arrival and departure to maintain good relationship
  • Manage finances of entire front office department including budget and inventory controls.
  • Prepare and submit monthly statistic reports.
  • Communicate and execute critical information in a timely manner to the peers, front office teams and subordinates

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