Team Leader - Operations

We are looking for a proactive and detail-oriented Retailer Onboarding Executive to support the onboarding of new retail partners into our ecosystem. You will play a key role in guiding retailers through the registration, documentation, platform training, and activation processes. The ideal candidate will have strong communication skills, operational acumen, and a passion for delivering an excellent partner experience.

• Manage the end-to-end onboarding process for new retail partners (e.g., shops, distributors, franchisees, or marketplace sellers).
• Collect and verify all required retailer documents (e.g., business licenses, GST, KYC, bank details).
• Ensure retailers are successfully registered and activated on our internal systems/platforms.
• Provide training and orientation on how to use company platforms, order systems, mobile apps, or POS tools.
• Coordinate with internal teams such as Sales, IT, Finance, and Logistics to ensure a smooth onboarding process.
• Track onboarding status and maintain accurate records in CRM or onboarding dashboards.
• Follow up with retailers to address any technical or operational issues during onboarding.
• Gather feedback from newly onboarded retailers to identify areas of improvement.
• Ensure that all onboarding processes comply with company policies and regulatory requirements.

Job Types: Full-time, Part-time, Permanent, Fresher, Internship, Freelance

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Ability to commute/relocate:

• Kanpur, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Secondary(10th Pass) (Required)

Location:

• Kanpur, Uttar Pradesh (Required)

Shift availability:

• Day Shift (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person