Team Leader - Operations

Team Leader — Sales & Operations | Datastraw Technologies

Location: Ghatkopar West, Mumbai (Hybrid: 5 days in-office, 1 day WFH)
Work Schedule: 6 days a week (rotational shift)
Compensation: ₹25,000–₹27,000 fixed per month + performance incentives

About Datastraw

At Datastraw, we act as a growth engine for startups and fast-growing companies around the world. We combine human expertise with AI-driven processes to help brands streamline sales, customer engagement, and backend operations — all while keeping people and performance at the heart of what we do.

About the Role

We’re looking for a dynamic, people-first Team Leader to manage multiple sales and support processes across clients. You’ll be leading a team of 20+ members across 5–6 processes, ensuring daily targets are met, motivation stays high, and quality remains consistent. This is a role for someone who thrives in fast-paced environments, loves coaching teams, and takes pride in seeing people and processes grow under their leadership.

What You’ll Do

• Lead, motivate, and guide a team of 20+ sales and support executives across multiple client processes.
• Track daily, weekly, and monthly targets — analyze team performance, identify top performers and areas for improvement.
• Drive accountability while maintaining a positive, growth-oriented culture.
• Manage all client-related communication, including performance reviews, updates, and escalations.
• Handle attrition management, training, and upskilling for both new and existing team members.
• Resolve day-to-day operational challenges and team grievances with empathy and efficiency.
• Ensure all processes are running smoothly and in line with client KPIs and expectations.

Who You Are

• A strong people manager who can lead with empathy and clarity.
• 2–3 years of experience managing sales, customer success, or operations teams (BPO/Startup experience preferred).
• Data-driven and proactive — you love analyzing performance and making improvements.
• Excellent communication and client-handling skills.
• Comfortable working in rotational shifts and a 6-day workweek.

Why Join Datastraw?

• Work with early-stage startups.
• Get hands-on experience across multiple industries and growth processes.
• Opportunity to grow fast — both personally and professionally.
• Fixed pay + performance incentives + leadership exposure in a growing company.

How to Apply:
Send your resume and a short note on why you’d make a great Team Leader at Datastraw to chandni@datastraw.in with the subject line: Application – Team Leader (Sales & Operations)

Job Types: Full-time, Permanent

Pay: Up to ₹27,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Application Question(s):

• The role requires 6 days of work a week, with rotational shifts, and 5 days working from the office in Ghatkopar West. Are you comfortable with this arrangement?
• Do you have your own working laptop and stable internet connection to support day-to-day operations?
• How many people have you managed in your previous role(s)?
• Have you led or been part of a sales or outbound calling team before? If yes, please describe your responsibilities.
• Why do you think you’d be a great fit for this role at Datastraw? (Please answer in 3–5 sentences.)

Work Location: In person