Team Leader - Park Services (Housekeeping)

Riyadh, Saudi Arabia

COLLECTIVE

Comply with the Six Flags Qiddiya's code of conduct and ethics
Promote the Six Flags Qiddiya vision, mission, values and model desired behaviors
Promote Six Flags Qiddiya and spread its culture
Commit to Six Flags Qiddiya's rules and regulations
Perform tasks as directed in the pursuit of the achievement of organizational goals
Share with team know-how and encourage their development

JOB-SPECIFIC

Assist in developing the Park Services planning for Six Flags Qiddiya Theme Park, assist conceptualizing the journey and developing into a detailed plan in conjunction with stakeholders and service providers.
Assist with developing of processes and procedures for use within the park
Assist in planning and produce documentation, systems, processes and partake in Health & Safety responsibilities by conforming to H&S Standards, local Health & Safety Standards and position the operation to exceed expectation while involving team members and supervisors within H&S activities and procedures.
Work in liaison with external stakeholders including, but not limited to, all regulatory authorities within the KSA as well as the IP partners associated with the theme park
Work with the technology teams for resort development incorporating into guest management to ensure an optimal guest journey
Assist in developing systems, processes, procedures to support the operation of the park.
Ensure all members of the team are meeting the agreed key performance indicators (KPIs).
Work with the Qiddiya teams to ensure compliance and alignment with International standards in relations to systems and standards.
Supervise a team of Park Services, Senior Ambassadors, and Ambassadors to ensure all aspects of the park are clean and presentable prior to opening and remain so during the operational day and ensure that our Park Services Ambassadors are always operating as ambassadors within the park.
Ensure all washrooms facilities are always kept in excellent condition.
Assist in managing various external contracts including Waste Disposal and Contracted Cleaning.
Assist the operation of the park waste management facility including recycling process aligned with our sustainability goals.
Supervise various shifts of work including night work
Be responsible for maintaining stocks ,cleaning equipment and chemicals for all operational departments
Train and develop all staff within the department using SOPs, Processes and Park knowledge.
Assist to ensure all members of the team are meeting the agreed key performance indicators (KPIs).
Assist to ensure all consumables and equipment costs are properly maintained along with operational budgets to actively seek and implement cost saving programs to provide positive financial results.
Assist to ensure the department is always managed appropriately including the scheduling of cleaning Ambassadors and team leaders
Ensure that equipment including vehicles are operated to the highest standards
Assist to update standard operating procedures, risk assessments and associated documentation for the department as directed.
To be a positive, consistent and fair role model always, ensuring high standards of practice are maintained while motivating, influencing and supporting others to accomplish personal, Department and Company goals.
To actively seek and implement cost saving programs to provide positive financial results.
To always represent and promote Six Flags Qiddiya in a positive manner to maintain a professional brand image to all concerned stakeholders

Education

Educated to High school level (desirable)
Proficient in English (read, write, speak)
Guest service qualifications (desirable)
Health and Safety qualifications (desirable)
Cleaning, chemicals and Machine training experience certificate (desirable)

Experience

4 years' experience, 2 of which should be in supervisory role
Experience in cleaning or facility management preferable Theme parks & Waterparks
Experience in waste management, recycling, cleaning operations
Hands on operational experience within a leisure environment and facility management (cleaning)
Experience in leading large teams and 3rd party contractors

Skills

Core Competencies
Strong motivational, leadership, and team building skills.
Excellent communication and presentation skills, both written and verbal.
An ability to accomplish goals through motivation and delegation, as well as through established systems.
Good organizational skills, creative, outgoing, detail oriented, and self-motivator.
Attention to detail and very open minded.
Basic computer literacy. Basic knowledge of all Microsoft applications.
Ability to work a flexible schedule including nights, weekends and holidays.
Ability to perform various physical activities, such as lifting, carrying items and climbing.

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