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Team Leader, Restaurant Reservations
Dubai, United Arab Emirates
About The Role
- Controls restaurant reservations for One&Only One Za abeel
- Ensures smooth day-to-day operation of the Restaurant Reservation.
- To identify and anticipate guest's needs and requirements.
- Provide comprehensive and quality customer care by applying technical knowledge and procedures about restaurants and restaurant reservation when servicing internal and external guest queries
- Assist agents in answering overflowing calls with confidence, in a polite and friendly manner which is in accordance with Forbes standards.
- Monitoring the agents on the floor to ensure all standards are being adhered to.
- To ensure accurate input of restaurant reservation details in Sevenrooms.
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