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   Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
   
 
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   Provide detailed information about plan features, benefits, and pricing to potential clients.
   
 
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   Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
   
 
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   Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
   
 
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   Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.
   
 
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   Collaborate with audit teams during Internal & external audits, ensuring compliance with industry regulations.
   
 
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   Handling of Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.
   
 
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   Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
   
 
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   Achievement of individual sales and productivity targets
   
 
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   Providing Solutions to Customers Queries/Requirements
   
 
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   Thorough knowledge of products in his department
   
 
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   Oversee day-to-day operation
   
 
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   Create a healthy and motivating work environment and atmosphere
   
 
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   Listen to team members’ feedback and resolve any issues or conflicts
   
 
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   Motivating the team to achieve organizational goals.
   
 
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   Delegating tasks to team members.
   
 
 
 
 
 
 Requirements
 
 Experience (Yrs& Field) : 3 - 5 years of experience in similar role
 
 Educational Qualification : Graduation or Diploma or an equivalent qualification
 
 Below 35 years.
 
 Immediate Joining on or before 20th September 24.
 
  Salary - 4850
 
 /- AED(Gross + allowance) + Incentives
 
 Skills & Abilities:
 
 Customer Focus, Result Orientation, Teamwork, Communication. Arabic knowledge is an advantage. Good PC skills, especially MS Excel, Confidence and skillful negotiating skills.