Team Manager & Operations Lead

Job Opening: Team Manager & Operations Lead

Location: Qatar
Company: CODE WAKE

About CODE WAKE

CODE WAKE is a premium watersports school offering wakesurf, wakeboard, eFoil, and kitesurf experiences across multiple stations. We focus on safety, professionalism, strong team culture, and an outstanding customer experience — on and off the water.

Role Overview

We are looking for a strong Team Manager & Operations Lead to take ownership of daily operations and team leadership.

This role is primarily focused on people management, operations, customer service, and back-office coordination. Watersports experience (boat driving, wakesurf, wakeboard) is a strong advantage, but not mandatory.

You will be the key link between clients, coaches, and management, ensuring smooth daily operations, a motivated team, and consistently high service standards.

Key ResponsibilitiesTeam Leadership & Culture

• Take full responsibility for day-to-day team management
• Build and maintain strong team morale, discipline, and motivation
• Create and manage weekly staff schedules and rotas
• Be present on-site during operating hours and lead by example
• Guide, support, and coach team members in their roles
• Handle team feedback, conflict resolution, and performance follow-ups
• Lead team meetings and support team-building initiatives

Operations & Administration

• Ensure smooth daily operations across all stations
• Oversee bookings, schedules, staffing coverage, and daily workflows
• Handle customer communication (phone, WhatsApp, messages)
• Coordinate bookings, rescheduling, and special requests
• Track daily performance, bookings, sales, and basic KPIs
• Support basic back-office tasks and reporting to management
• Identify operational issues and propose improvements

Customer Service

• Act as the main point of contact between clients and the team
• Ensure a consistently high-level customer experience
• Handle customer feedback, complaints, and problem-solving professionally
• Ensure communication between coaches and clients is clear and aligned

Equipment & Station Management

• Maintain a hands-on mindset across all stations
• Ensure equipment, boats, and stations are clean, organized, and operational
• Handle basic equipment maintenance and minor repairs
• Monitor inventory and solve equipment or supply needs
• Ensure safety standards and company procedures are followed at all times

Watersports & On-Water Operations (Desirable, Not Mandatory)

• Boat driving and coaching experience is a strong advantage
• Ability to support coaches on the water when needed is a plus
• Understanding of wakesurf/wakeboard, Efoil and kitesurfing operations is beneficial

Requirements

• Proven experience in team leadership, supervision, or operations
• Strong organizational and communication skills
• Customer-focused mindset with a professional attitude
• Ability to multitask in a fast-paced environment
• Hands-on mentality with basic technical or maintenance skills
• Comfortable with admin work, tracking performance, and coordination
• Reliable, proactive, and solution-oriented
• Fluent in English (additional languages like arabic are a plus but not mandatory)
• Watersports experience is desirable but not required

What We Offer

• Competitive salary package
• Leadership role in a fast-growing watersports brand
• Dynamic, outdoor-based work environment
• Opportunity to shape team culture, operations, and service standards
• Long-term growth opportunities within CODE WAKE

Job Type: Full-time

Pay: QAR8,500.00 - QAR10,000.00 per month