Team Operations Lead, Detroit

At Slalom, personal connection meets global scale. Our vision is to enable a world in which everyone loves their work and life. We help organizations of all kinds redefine what’s possible, give shape to the future, and get there. Slalom is seeking a top-notch Team Operations Lead to join our Great Lakes Market and manage our Detroit Office.

We are looking for an individual who exudes adaptability, foresight, creativity, and a passion for delivering exceptional customer service. This individual will have a demonstrated commitment to excellence, collaboration, attention-to-detail, creative problem solving, and big picture thinking. Our ideal candidate will be resourceful, tech savvy, and have outstanding relationship building and interpersonal communication skills.

In-Office Expectations for Market Team Operations

This is a primarily in-person role, with the expectation that you are onsite during core business hours minimum of 4 days per week (up to 5 days per week), depending on business needs.

While some flexibility may be available, you must be proactive and responsive to onsite needs, with the ability to arrive early, stay late, or adjust hours as required to support events, office operations, vendor coordination, catering, and other in-person logistics.

Job Summary

A Lead delivers high quality work to meet broader team, project, or program objectives. They develop intermediate Team Operations knowledge and skills that enables them to make recommendations to improve existing processes and explore innovative solutions, enabling others to deliver high quality work as well.

Key Responsibilities:

• Support the creation of the strategy and vision for all Market programs, including recognition, connection/people experience, internal, community, onboarding and communications
• Create and actively manage budgets, expenses, and invoicing
• Partner with Marketing, Business Operations, and other team members within the Market, Region, and/or Capabilities
• Support the execution of Senior Managing Director’s Market vision
• Adapt and implement any processes or needs at an Office level from the various Global Services and Executive Programs Teams (when applicable)
• Deliver complex work to meet functional or program objectives and drive efficiencies and improvements
• Ability to support the development of advanced Team Operations knowledge and skills to innovative high-quality solutions
• Plan, oversee, document, and educate on all aspects of the projects you are managing; host “after-action reviews” to ensure continuous improvement.
• Support special projects as needs arise (ad-hoc basis)
• Build relationships with other operations teams to foster communication, share best practices, and learn from one another
• Serve as one of the Market’s “Purchasing Super Users” – utilizing company credit card for office and event-related purchases, reconciling all expenses monthly, updating budget trackers, submitting requisitions and invoices via Oracle

Front Desk/Reception

• Demonstrates a high level of reliability and accountability in maintaining a consistent and visible presence in the office
• Acts as a key onsite point of contact, ensuring a seamless and welcoming experience for employees, guests, and vendors
• Provide front desk/reception coverage for local Office during business (or extended event) hours, up to 5 days / week
• Greet internal team members and external visitors, manage office and building access/badging, provide parking validation, handle all in-office mail and shipping.
• Liaison between Slalom and property management which includes submitting maintenance requests, disseminating building information, coordinating building conference room rentals, and provisioning building and parking access

Event and Meeting Support

• Support internal office meetings and events in the office, including but not limited to coordinating presentation content (deck), scheduling, room preparation, food/beverage orders, supplies, set up, and teardown
• Partner with teams and leadership to create impactful team events that promote engagement and our culture
• Maintain office events and meetings calendar

Employee Experience & Culture

• Support and execution of Market Recognition (ex. birthdays, anniversaries, milestones, life events, gifting, etc.) as outlined in the Guide to Life (employee handbook)
• Support and execution of Awards Programs (ex. Quarterly Awards – nomination and selection process, gifting)

New Hire Onboarding

• Coordinate with Talent Acquisition, People Leaders, IT, and Welcome Program to support new hires
• Support New Hire Orientation, including scheduling, updating presentations, and facilitation. (if applicable)

Special Projects

• May be asked to support various special projects / events as needed for the Office or Market, Capabilities Teams, People Business Partners, Global Services, etc.

Communications

• Manage Market communication channels/tools. (e.g., MS Teams, SharePoint, Calendar, etc.) (if applicable)
• Creation, ownership, and management of various Distribution Lists

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact.

What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That’s why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and targeted base pay salary ranges: The targeted base salary pay range for this position is $90,000 to $95,000 (list compensation for each geo and title within each geo - maximum pay in any posted range cannot exceed 150% of the minimum.) In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

We are committed to pay transparency and compliance with applicable laws. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us at: peopleone@slalom.com.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact accomodationrequest@slalom.com if you require accommodations during the interview process.