Tech Repair and Sales Specialist

*This is NOT a remote position

COMPANY OVERVIEW

uBreakiFix specializes in electronic repairs including: cell phones, screen repairs, gaming consoles, tablets, and computers. Founded in 2009, the company has rapidly expanded to have over 700 stores nationwide in markets across the U.S and Canada. With partnerships with businesses like Google and Samsung, the company is continuously evolving and providing room for advancement. Are you sales oriented and results driven? Do you love technology? Join our team of sales professionals in one of the largest and most reputable smartphone repair companies in the US!

POSITION DETAILS

We are offering a fantastic opportunity to join us at an experienced or entry level, go through our paid training program, if needed, and develop expertise in servicing a wide variety of consumer electronics in a dynamic work environment. We are looking for motivated, hard-working individuals who wish to assist our customers by diagnosing, troubleshooting and repairing devices while ensuring maximum customer satisfaction.

As a Tech Repair & Sales Specialist you will focus on creating the best possible experience for our customers on the phone, electronically and in-person. You will be responsible for guiding the customer through the entire uBreakiFix experience from start to finish and after. You will use a friendly, professional demeanor to build customer confidence and exceed expectations by making the customer experience natural, engaging and reassuring. All applicants should be willing to utilize proven techniques to increase their merchandise and service sales, while enhancing their tech and repair knowledge through continued training and hands-on experience. You will build and maintain relationships with customers to help guide them to the right products and services that best fit their needs. You will also be responsible for performing other roles within the store too, whether it’s maintaining displays and store cleanliness or assisting team members with inventory management. We base your levels of success on your team and personal productivity as well as the location's overall performance.

TASKS & RESPONSIBILITIES

• Explain complex technical issues to customers in a non-technical, simple to understand manner.
• Provide repair and replacement estimates to customers.
• Repair and service customer electronics, ensuring high-quality workmanship and timely resolutions.
• Greet customers in a friendly manner and maintain a positive work environment.
• Utilize the point of sale system to process payments, maintain an accurate record of customer information and give real-time status updates for each repair.
• Maintain the cleanliness and professional appearance of the store location.
• Describe and sell merchandise and services while understanding and explaining their use, operation, and care to customers.
• Assists with and participates in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement and social media marketing.
• Use store displays and interactive devices effectively to enhance the customer experience and sales.
• Meets or exceeds key performance objectives, including sales and customer satisfaction goals.
• Listen and build relationships with customers to find the right products and services for their lifestyle.
• Demonstrate knowledge of latest products and services. Remain current on industry and competition trends, pricing plans and promotions.

BASIC QUALIFICATIONS

• Passion for technology and high aptitude for learning new technologies
• Ability to deliver great customer experiences
• Excellent technical, problem solving, and analytic skills.
• Outstanding customer service skills
• Strong selling and follow-up skills
• Exceptional organizational skills
• Punctuality & dependability
• Strong written and verbal communication skills
• Consistently personable and always maintaining a friendly team attitude
• Ability to work flexible hours, including weekends and holidays
• High school diploma or GED
• A passing background check (criminal, driving and drug test)

PREFERRED QUALIFICATIONS

• 1-2 years experience in a retail environment and the ability to meet team goals
• 1-2 years customer service experience working with hardware and software
• Soldering preferred

COMPENSATION

• Competitive hourly pay plus uncapped commissions
• Ongoing sales and repair training
• Serious career growth potential
• A fun, professional & fast paced team environment

All applicants are subject to drug screening, background checks, and driving record checks as a condition of employment.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time.

uBreakiFix is an equal opportunity employer M/F/D/V

Work Location: In person

Job Type: Full-time

Pay: From $19.29 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person