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Tech. Support Analyst

India

Job Description:

Primary : AI Gateway & GitHub Copilot
Secondary : -Python scripting and REST APIs

offshore Technical Support Analyst AI Gateway & GitHub Copilot

Description We are hiring two to three offshore Technical Support Analysts to assist with daily operations of our enterprise AI Gateway and GitHub Copilot tooling. These analysts will support internal developers by addressing access issues, providing technical triage, and maintaining updated documentation.
Responsibilities: Monitor tickets and Teams channels; Resolve access and configuration issues; Review use cases; Track provisioning; Maintain documentation; Coordinate with onshore lead.
Required Qualifications: 2+ years in support/help desk/QA roles; Basic Python and API familiarity; Strong English communication; Experience with GitHub or VS Code.
Preferred Qualifications: SaaS/developer platform support; AI/ML awareness; Enterprise support experience.
Ideal Candidate Traits: Responsive, detailed, process-oriented, eager to learn.
Contract Details: Duration: 612 months; Hours: Full-time with EST overlap; Start: Immediate; Work: In-office.

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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