Tech Support Engineer

Engineer Tech Harmony: Support Solutions Architect Wanted !

We’re Looking for a Support Solutions Architect.

Location: Mumbai

Application: Share your story — not just a CV — at bharti.meghrajani@graymatrix.com

Experience : 2+yrs

Subject Line: Support Solutions Architect – Tech Support Story

Who Are We?

We’re Gray Matrix — 21 years in, and we’re just getting started.

• We don’t believe in just fixing bugs — unless you’re engineering elegant solutions.
• We don’t believe support is reactive — unless it’s about proactively building resilience.
• We believe the future of technology is built on seamless experiences, right now.
• And we’re looking for a co-creator of that future.

The Mission (Should You Choose to Accept):

We're revolutionizing how our clients experience technology. This isn’t about tickets. It’s about trust.

You will:

• Architects support solutions that empower our clients — think like a builder, act like a guardian.
• Design and implement proactive support strategies that minimize disruptions.
• Be the trusted advisor to our clients and the technical backbone of our support team.
• Set up systems that enable clients to thrive and innovate with our solutions.
• Scale client satisfaction, system reliability, and team expertise — not just ticket closures.

Who You Are (Really):

You’re not looking for a job. You’re looking for a purpose.

• A forge. A laboratory. A studio. A stage.
• You’ve seen how tech support is done — and you're obsessed with how it could be done better.

You:

• Have at least 2-3 years of experience in technical support or a related field, preferably with enterprise software — but never stopped learning.
• Troubleshooter, analyst, communicator, educator — you switch roles seamlessly.
• Think system-wide, act user-focused.
• Can design a support workflow and spot a potential system bottleneck before it impacts users.
• Are not afraid of complex technical challenges, but you solve them with clarity and efficiency.
• Can speak SQL, SDLC, APIs, and SLAs — all in one breath.
• Know when to be a detective and when to be a diplomat.

Bonus If You’ve:

• Helped an organization build a support knowledge base or self-service portal.
• Implemented automation tools to streamline support processes.
• Worked with cloud-based platforms or AI-driven solutions.
• Led support initiatives in high-growth tech/startup environments.

What You’ll Get:

• A seat at the innovation table, not just the help desk.
• Freedom to shape support methodologies and tools, your way.
• Ownership of client success stories and the stability of critical systems.
• The chance to leave a legacy of reliability, not just a queue clearance.
• Compensation that values your expertise and rewards your problem-solving.

How to Apply:

Don’t just send a resume, tell us your story.

• What's the most complex technical issue you've resolved, and how did you approach it?
• What's broken in current tech support practices that you want to fix?
• What would a world-class support experience look like under your guidance?

Let’s build the future of reliable technology together.

One solution, one interaction, one resilient system at a time.

#TechSupport #SolutionsArchitect #MumbaiTechJobs #ITCareers #SupportEngineering #Troubleshooting #SDLC

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Provident Fund

Work Location: In person