Tech Support Manager

Job ID: 40928

Location: Chennai, IN

Area of interest: Technology

Job type: Regular Employee

Work style: Office Working

Opening date: 26 Sept 2025

• This role is responsible for the leadership of Production Engineering technology .
• Ensure the highest service quality and stability by responding to technical incidents quickly and effectively, and drive change by analysing and identifying continuous service improvement opportunities.
• Leading CCIB top-level initiatives, such as FMEA (failure mode impact analysis) / blameless RCA, monitoring enhancements.
• Real-time understanding or knowledge about critical payment service journey with strong functional & technical knowledge
• Responsible for knowledge management, ensuring solution steps, automation opportunities, preventive measures, etc. Fully documented, tracked until closed, and kept for future reference.

• Refer Minimum 10 years of experience in the Dev and support role and in that a few years of experience as Dev lead role is an added advantage, good knowledge in Java, Microservices and Spring boot
• Technical Knowledge: Java / Spring Boot, Kafka Streams, REST, JSON, Oracle, PostgresSQL, Cassandra & ELK
• Ability to work with geographically dispersed and highly varied stakeholders.
• Very Good communication and interpersonal skills to manage senior stakeholders and top management
• Knowledge on JIRA and Confluence tools are desired.

• Java / Spring Boot
• Kafka Streams, REST, JSON
• Hazelcast & ELK
• Oracle & Postgres
• Payment functional knowledge

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.