Technical Account Manager

What you'll be responsible for?

• Partner with customers stakeholders to understand their goals, assess their capabilities and provide recommendations to help them accelerate the achievement of their business and technology objectives.
• Develop an understanding and knowledge of customer s products implementation and evangelize capabilities of Karix across all product lines
• Investigate and solve complex and long overdue problems faced by customers and forwarded by the customer support desk.
• Manage escalated customer complaints and their major incidents.
• Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business.
• Proactively identify risks to the customer achieving their stated business goals and working with the account team to provide new solutions.
• Deliver business value and innovation to a customer s business by understanding customer s key business challenges and potential for growth.
• Proactively communicate technical product changes and other relevant updates.

Why join us?

• We thought you would never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture but the real perks are:
• Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.
• World-class team who love solving tough problems and have a bias for action. Tanla is an equal opportunity employer.
• We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.
  

https://www.tanla.com