Technical and Logistics Support Associate

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

This role offers a unique blend of technical expertise and operational support. While primarily focused on providing technical assistance to users of our AR technology, this position also involves hands-on logistics responsibilities.

Key Responsibilities:

• Troubleshoot hardware and software issues for users of AR devices.

• Provide remote and in-person support.

• Develop and maintain support documentation.

• Contribute to the creation of diagnostic tools and scripts.

• Receive and process incoming packages.

• Manage the device loan library, ensuring devices are properly tracked and maintained.

• Distribute devices to users and manage returns.

• Work Location: Onsite - 100 percent

Basic Qualifications:

• Minimum 0 - 6 months of experience in a technical support role

• High School Diploma or GED

Preferred Qualifications:

• Preferably with hardware experience

• Associate's degree or equivalent

• Technical certification in Information Technology, Computer Science, or a related field

• Experience with AR/VR technology is a plus

• Familiarity with help desk ticketing systems and remote support tools

  Strong technical aptitude and problem-solving skills

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Ability to explain technical concepts clearly and concisely

• Passion for customer service and commitment to user satisfaction

• Ability to adapt to changing priorities and work in a fast-paced environment

• Experience with scripting languages (e.g., Python, Bash)

• Knowledge of networking concepts and troubleshooting techniques

• Familiarity with mobile device management (MDM) solutions

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York/New Jersey or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Hourly Salary Range

California $25 to $35

Colorado $25 to $35

District of Columbia $25 to $35

Illinois $25 to $35

Minnesota $25 to $35

Maryland $25 to $35

New York/New Jersey $25 to $35

Washington $25 to $35

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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