Technical Content Developer

JOB_REQUIREMENTS

Hires in

Not specified

Employment Type

Not specified

Company Location

Not specified

Salary

Not specified

About NetApp

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

Job Summary

As a Technical Content Developer, you will collaborate closely with the Curriculum Manager to analyze, plan, design, and develop innovative technical training programs. You will use modern instructional design practices, including AI-powered content development tools, to create engaging, learner-centric courses. Success in this role requires creativity, technical expertise, project management skills, and the ability to deliver impactful training solutions efficiently and within tight deadlines.

Key Responsibilities

Content Development and Innovation

Design and develop technical training content for multiple modalities (self-paced, instructor-led micro-learning, video, and on-demand).
Utilize AI tools (e.g., generative content platforms, adaptive learning engines, automated assessment generators) to accelerate content creation, enhance personalization, and improve learner engagement.
Create design documents, storyboards, evaluations, lab guides, job aids, and user guides.
adult learning theories and data-driven strategies to ensure measurable performance improvement.

Collaboration and Stakeholder Engagement

Consult with stakeholders to define learner requirements and align training objectives with business needs.
Work with subject-matter experts to simplify complex technical concepts and present them in visually appealing formats.
Collaborate actively with peers on projects, sharing best practices and lessons learned.
Partner with editorial, graphics, and production teams to ensure quality and consistency.
Use remote collaboration tools (such as Microsoft Teams, SharePoint, OneDrive, and Zoom) to communicate, share files, co-edit documents, and manage project workflows efficiently across distributed teams.

Project Management and Delivery

Manage multiple projects simultaneously, prioritizing tasks to meet aggressive timelines and key milestones.
Implement efficient workflows, leveraging automation and AI to streamline development and review processes.
Anticipate and resolve project roadblocks, escalating issues when necessary to maintain momentum.

Continuous Improvement

Use data and learner feedback to evaluate training effectiveness and recommend improvements.
Explore and recommend emerging learning technologies and strategies to enhance curriculum delivery.
Coach and mentor junior developers in the use of modern tools and instructional design methodologies.

Required Qualifications

8+ years of experience in technical training development.
Bachelor’s or Master’s degree in Engineering, Computer Science, or related technical field.
Proven experience using AI tools for training content creation (e.g., generative AI, adaptive learning platforms).
Strong technical understanding of enterprise storage, cloud technologies (AWS, Azure, Google Cloud), databases, and operating systems (UNIX, Windows).
Proficiency with authoring tools (Articulate Rise/Storyline, Camtasia, Adobe Captivate, etc.) and Microsoft Office suite.
Experience with training platforms like Mindtickle, edX, and NovoEd is a plus.

Preferred Skills

Excellent organizational, communication, and project management skills.
Experience writing cohesive training content, including narration scripts.
Demonstrated ability to manage multiple projects and deliver high-quality results under tight deadlines.
Ability to manage ambiguity, resolve hurdles, and escalate issues appropriately.
Hands-on knowledge of storage or networking infrastructure.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.

If you want to help us build knowledge and solve big problems, let's talk.

Submitting an application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

Similar jobs