Technical Coordinator

Key Relationships

• Reports to [Manager/Supervisor/Department Head].
• Works closely with Sales, Operations, Finance, and Customer Service teams.
• Coordinates with Project Managers and Technical Teams.
• Provides clients feedback & insights to management for decision making & service improvements.
• Represents the company in client meetings, presentations and reviews.

Responsibilities

• Serve as primary contact for clients, handling inquiries and concerns in English and Arabic.
• Coordinate meetings, prepare agendas, and follow up on actions.
• Maintain client records, contracts, and correspondence in both languages when required.
• Support internal teams to ensure client requirements are met.
• Translate/prepare reports, proposals, and presentations in English & Arabic when required.
• Resolve escalations and client issues efficiently and professionally.
• Build and maintain strong, long-term client relationships.
• Provide client insights to management.
• Ensure confidentiality, professionalism, and service excellence.

Knowledge & Skills

• Fluency in English and Arabic (written and spoken) .
• Strong client service and relationship management skills.
• Familiarity with office administration and reporting.
• Excellent organization, multitasking, and follow-through.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to work under pressure and manage competing deadlines.
• Strong problem-solving, prioritization, coordination and adaptability skills to handle multiple tasks.

Qualifications & Attributes

• Bachelor’s degree in Business Administration, Communications, or related field (preferred).
• Proven experience in client service, coordination, or administration roles.
• Strong interpersonal and communication skills with diverse clients.
• Excellent organizational and time-management abilities.
• Ability to multitask in a fast-paced environment.
• Attention to detail, accuracy, and professionalism.
• Proactive and solutions-oriented mindset.
• Fluency in both English and Arabic (spoken and written) is mandatory.