Role Overview

We are seeking a highly experienced Technical Infrastructure Lead to drive the design, delivery, and operational excellence of enterprise infrastructure within a regulated banking environment. The role requires strong leadership across hybrid infrastructure platforms, including virtualization, networking, databases, monitoring, storage, and backup systems.

The successful candidate will lead the end-to-end infrastructure architecture and delivery lifecycle, with a strong focus on High-Level Design (HLD), system resilience, compliance, and performance optimization. This role collaborates closely with enterprise architecture, cybersecurity, application teams, and business stakeholders to ensure the delivery of secure, scalable, and compliant banking systems.

Experience & Domain Requirements

• Minimum 10 years of overall IT infrastructure experience
• At least 4 years in a Technical Lead or Infrastructure Architecture role
• Mandatory experience within the Banking or Financial Services sector
• Proven experience working in regulated environments with strict security and compliance requirements

Key Responsibilities

Infrastructure Architecture & Design

• Own and review High-Level Design (HLD) documentation, translating business and regulatory requirements into scalable and secure infrastructure solutions.
• Define enterprise reference architectures and infrastructure standards for on-premises, virtualized, and hybrid cloud environments.
• Design and architect IBM Cloud Pak–based platforms including infrastructure sizing, scalability, and resilience.
• Lead capacity planning, performance modeling, and infrastructure optimization aligned with long-term business growth and cost efficiency.
• Ensure all infrastructure designs meet banking regulatory, security, and availability standards.

Infrastructure Engineering & Delivery

• Lead the implementation, deployment, and lifecycle management of virtualization, compute, storage, and networking platforms.
• Oversee enterprise virtualization environments such as VMware vSphere/ESXi or Microsoft Hyper-V.
• Manage core networking architecture, including routing, switching, firewalling, segmentation, VPNs, and load balancing.
• Guide IBM Cloud Pak platform engineering, including installation, configuration, lifecycle upgrades, patch management, and HA/DR strategies.
• Establish and enforce configuration management, automation frameworks, and Infrastructure-as-Code (IaC) practices.

Database Platform Leadership

• Provide technical oversight for enterprise database environments including:
  • PostgreSQL
  • Oracle
  • Microsoft SQL Server
• Design and manage high availability and disaster recovery solutions such as:
  • Oracle RAC
  • SQL Server Always On
  • PostgreSQL Streaming Replication
• Lead initiatives for performance optimization, patch management, backup strategies, and database security controls.
• Ensure database platforms meet banking security, encryption, and auditing standards.

Monitoring, Observability & Resilience

• Architect enterprise monitoring and observability frameworks using Dynatrace and SolarWinds.
• Establish SLIs, SLOs, dashboards, alerting frameworks, and proactive monitoring practices.
• Enable AIOps-driven monitoring to improve operational efficiency and reduce incidents.
• Design and validate backup, restore, and disaster recovery strategies aligned with defined RTO/RPO objectives.
• Conduct regular resilience and DR testing exercises.

Governance, Risk & Compliance

• Ensure infrastructure compliance with banking regulatory standards and security frameworks such as ISO 27001 and PCI DSS (where applicable).
• Prepare documentation and evidence required for internal and external regulatory audits.
• Maintain risk registers, remediation plans, and security controls across infrastructure environments.
• Enforce ITIL processes including:
  • Change Management
  • Incident Management
  • Problem Management
  • Release Management
  • CMDB governance

Leadership & Stakeholder Management

• Lead and mentor a multi-disciplinary infrastructure engineering team.
• Foster a culture of operational excellence, reliability, and continuous improvement.
• Collaborate with enterprise architects, cybersecurity teams, application teams, and business stakeholders.
• Manage relationships with technology vendors, partners, and system integrators.
• Deliver executive-level reporting, roadmaps, and risk/impact assessments to leadership.

Required Technical Skills

Strong expertise in the following areas:

Infrastructure & Virtualization

• VMware vSphere / ESXi / vCenter
• Microsoft Hyper-V
• Hybrid infrastructure design

Networking

• Layer 2 / Layer 3 networking
• BGP / OSPF routing protocols
• Firewalls and network segmentation
• Load balancing
• DNS / DHCP
• VPN and secure connectivity

Platform Engineering

• IBM Cloud Pak platforms
• OpenShift (preferred)
• Platform lifecycle management and automation

Database Technologies

• PostgreSQL
• Oracle
• Microsoft SQL Server
• HA/DR configurations
• Performance tuning
• Backup & restore strategies

Storage & Backup

• SAN / NAS architectures
• Snapshot and replication technologies
• Enterprise backup solutions
• Long-term archival (tape/cloud)

Monitoring & Observability

• Dynatrace
• SolarWinds
• Application Performance Monitoring (APM)
• Network Performance Monitoring (NPM)
• Observability dashboards and alerting frameworks

Automation & DevOps

• Infrastructure automation using Ansible, Terraform, or PowerShell
• Configuration management
• CI/CD integration for infrastructure

Soft Skills & Competencies

• Strong leadership and mentoring abilities
• Excellent communication and stakeholder engagement
• Strong analytical and problem-solving skills
• Ability to translate complex technical concepts for executives, auditors, and non-technical stakeholders
• Proven ability to manage high-pressure environments and critical banking systems

Preferred Qualifications

• Experience with containers and Kubernetes/OpenShift platforms
• Exposure to hybrid cloud environments (Azure or AWS)
• Experience implementing AIOps and log analytics platforms such as Splunk or ELK
• Knowledge of Zero Trust architectures, Privileged Access Management (PAM), and secrets management solutions