Technical Manager - ELV/ICT/AV

Job Requisition ID: 172130

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

As a Technical Lead Engineer/Manager, the employee needs to work within an engagement team and be responsible for technical documents preparation, identifying customer/project requirements, requirements management, training, defining support procedures, and supporting post-sales activities.

The job holder will collaborate & support the Operations team in technical and professional services.

What you will do:

Financial

• Take the lead on Engineering part of Project , support the Operations team to implement comprehensive solutions, and provide support in post-sales activities related to Data networks, Wi-Fi, & Security services.

Technical Positioning

• Provide solution functional expertise to ensure proper implementation of a proposed design,
• Prepare High-Level & low-level design documents.
• Install, configure and Troubleshoot the Data networks, Wi-Fi Networks, and security devices.
• Generation Wi-Fi active Heatmaps for final handover
• Creating Schematics and topology maps for the final handover

Internal processes

• Follow the internal field service mechanism.
• Weekly report on all active projects
• Weekly information on all open & closed service tickets
• Follow the proper escalation matrix
• Conduct the lesson-learned session with the team

Role Based

• Maintain the certification level from our principals and enhance technical knowledge in the latest technological trends and solutions.

Required skills to be successful:

Behavioral Competencies:

• Excellent interpersonal skills
• Communication
• Excellent customer service
• Professional knowledge
• Initiative
• Teamwork
• Attention to detail
• Products Knowledge
• Presentation Skills
• Time management skills
• Analytical skills
• Problem-solving skills
• Negotiation Skills
• Integrity/Ethics
• Ability to handle pressure

• Bachelor / Engineering degree in IT/ CS / Electronics / Telecom or related disciplines.

• 5+ years of experience in Design, Implementation, and Support for all ELV Systems.

• ELV System Brand Certification

• Experience in designing all ELV systems, ICT, AV and BMS.
• Initiate Kick off meeting with Presales and Project manager for smooth taking over of the project from Presales.
• Assisting PM for all technical site meetings.
• Preparing technical documents for ELV, AV & ICT &BMS such as,
• Material Submittal.
• Method Of Statements.
• Preparation of required system demanding calculations such as Bandwidth Cal:, storage calculation: , Heat map, preparation of LLD, HLD .
• O&M Manual.
• Supporting PM for all technical aspects of a project.
• Managing drafting team- (AutoCAD) to make sure timely submission of drawings
• Controlling Project PR request, tracking LPO & deliveries.
• Assisting procurement for any additional documents for getting LPO done.
• Controlling project documentation -Approvals Copies
• Good knowledge in Structured cabling technicalities, Security system.
• Software-Defined Networks: Knowledge of solutions from Cisco is mandatory. Understanding of solutions from other manufacturers is recommended.
• Wired & Wireless and Cloud-based Networks solutions: Cisco, Aruba, Dell, Alcatel, Ruckus.
• Security Solutions: Should be well-versed with security solutions mapping all in PCI-DSS domains.
• Good knowledge of Voice & IP Telephony, Wireless, Security, SD-WAN, Virtualization & Network Management Software
• Must have complete network lifecycle experience, including requirements gathering, solution mapping, testing, documentation, configuration, and maintenance.
• Strong problem-solving skills
• Implementation of a multilayer security solution
• Implementation of tiered network architecture / Campus networks
• An excellent customer service attitude and the ability to interact with customers professionally are required.

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.

The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.

These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.