Technical Officer Service Assurance

About Us:

Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!

About the Business Unit:

The Technology Unit within Ooredoo is the backbone of the organization providing all technology services which enable Ooredoo to deliver its services to its customers across all technology platforms, 24/7/365. In other words, it's responsible for the management of all Ooredoo networks, technology infrastructure/ platforms and processes to achieve fast time-to-market, high operational efficiency, and support product/ service innovation, and ultimately drive the financial performance of Ooredoo.

About the Role:

This role is responsible for 24*7 monitoring of Technology infrastructure and services for Mobile, Fixed and international domain. Works closely with senior engineers, business units, technology teams, and external partners to ensure high service availability, reliability, and compliance with SLAs and OLAs. The role involves monitoring, L1 troubleshooting, supporting root cause analysis, and contributing to the rapid resolution of incidents to minimize service disruptions for customers. For more details, please click here.

About You:

• 
  2 years' experience in a similar role.

• Experience in network monitoring, technical support, network engineering within telecom, ICT environments.

• Exposure to troubleshooting and resolution of service issues for telecom products and enterprise customers.

• Familiar with NOC system scope and tasks and 24/7 shift basis work

• Expert in NOC systems, scope, guidelines and processes

• Good knowledge of GSM networks, technologies and domains (Access, Transmission, VAS, Core ...)

• Good knowledge of IOT/M2M services and platforms and cloud services, data centers and infrastructure (Microsoft Azure, Google GCP, Amazon AWS)

• Awareness of connectivity, automation, and orchestration tools relevant to modern network operations.

• Excellent interpersonal and communication skills.

• Ability to work collaboratively with business units, technology teams, and external partners.

• Experience participating in project teams and supporting the delivery of key initiatives.

• Strong customer focus and commitment to effective complaint handling and service recovery.