Technical Program Manager

HotelKey Overview

Job Posting Date: 24 Sep 2025

HotelKey is a global software company providing innovative software solutions and services for the hospitality industry - serving both enterprise brands and independent hotels alike. While we at HotelKey are still early on in our journey, we have achieved some impressive accomplishments, including having our software solution get selected at over 12,000+ properties and being the mandated PMS software at three major hotel enterprises.

We have accomplished this success by being committed to providing our customers with industry leading products and outstanding customer service. And we recognize that we are only able to accomplish these things and provide top-quality service by first taking care of our employees.

We are looking for motivated, enthusiastic team players with a passion for technology to join our growing team!

Description

As a Technical Program Manager, you will play a vital role in managing the client experience for your account working closely with both internal & external resources onshore and offshore. Primary responsibilities include addressing customers' needs and concerns in a timely manner, communicating effectively, and prioritizing tasks and requests accordingly, as well as ensuring the health of the account.

Responsibilities

• Being aware of and taking ownership of the overall account to include (but not limited to) business requirements, standard practices and procedures, and specific brand configurations

• Having an understanding of and clearly communicating the progress of monthly/quarterly initiatives to internal and external stakeholders, including various levels of leadership

• Assisting with challenging client requests or issue escalations as needed

• Having an understanding of the product and the general enhancements being made across the enterprise

• Documenting changes and updating processes for future reference

• Identifying ways to streamline processes, simplify and accelerate execution, manage objectives and key results, release on time, and bring tooling efficiencies.

• Managing the health of the account from an external (client facing) as well as internal (environment stability) perspectives

• Having an understanding of the product delivery process and the requirements (enhancements/bugs) brought forth by the client to document and articulate to applicable internal teams (product, development, etc)

• Responsible for creating and/or maintaining product testing and environment sanity testing cases as per brand requirements & configurations

• Coordinating between external and internal parties to plan, communicate and execute on releases

Requirements

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization

• Solid experience with project management tools (such as trello, smartsheet or monday.com) and product management tools (such as JIRA or confluence)

• Experience with cloud services such as AWS as well as tools such as Jenkins

• Strong experience with SQL, creating queries and how to query against various databases

• Experience delivering client-focused solutions to customer needs

• Familiarity with the product delivery process including waterfall & agile methodologies

• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve issues quickly

• Excellent listening, negotiation and presentation abilities

• Excellent communication skills, with the ability to effectively collaborate with cross-functional teams and communicate complex security concepts to non-technical stakeholders.

• 8-10 years of experience working in similar roles within the technology industry, preferably with cloud-based environments.

• Self-motivated and proactive, with the ability to work independently and prioritize tasks effectively.

You'll Succeed With -

• Excellent time management and communication skills.

• Flexible and agile with a can-do attitude.

• Ability to work under pressure.

• Proven work experience as a Project Manager, Product Manager or similar role.

• Experience in the project life cycle, from conception to delivery.

• An ability to prepare and interpret flowcharts, schedules, and step-by-step action plans.

• Solid organisational skills, including multitasking and time management.

• Strong teamwork skills.

• Familiarity with risk management and quality assurance control.

• Strong proficiency with G Suite, familiarity with business productivity applications (Zoom, Slack, CRM), and a high level of comfort in getting up to speed with new technology.

What You Can Expect From HotelKey

As we previously mentioned, HotelKey cares about its employees and is invested in their growth and success. If you join HotelKey, you can expect the following benefits:

• A friendly place to work alongside fantastic people

• A flexible work schedule in a fast-paced, high-growth company

• Competitive compensation

• PTO & paid holidays

• Health insurance

HotelKey is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

HotelKey is committed to the full inclusion of all qualified individuals. This means that HotelKey will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions please contact our HR team via email at recruitment@hotelkeyapp.com