Technical Program Manager (8-10 years' experience)

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

The Risk and Identity Solutions (RaIS) is a key component of the Value-Added Services (VAS) PD within Visa. VAS-RaIS has a suite of high visibility, high-volume, revenue earning applications that provide solutions related to Risk Management, Identity and Authentication. Our capabilities are used extensively by key players in the payment eco-space across the globe.

Technical Program Managers in the RaIS PMO team are highly visible leaders, building bridges across Visa to ensure projects are effectively developed, integrated and deployed with quality and on time delivery into our production systems.

As a Technical Program Manager for the RaIS team, you will drive quality and velocity of our technology. You should be comfortable with owning issues and managing the outcome. You enjoy driving, resolving, facilitating and follow up. You understand the risks and the trade-offs and are both technical and process focused.

A strong candidate will have a solid experience with technology/ product program management, release management, x-functional team leadership, as well as superb skills in communications, business analysis, problem-solving, cross-team coordination, communications, processes, and change management. The ideal candidate is not just a facilitator or project plan tracker but ensures things get done. The ideal candidate must have a drive to get things done and a make it happen attitude.

Essential Functions:

• Key resource to lead/support end-to-end planning and execution of one or more projects and/or Agile teams that are part of a larger program. Contribute to and facilitate negotiations on scope, schedule, budget, risks, releases and communications.
• Coach multiple teams through the software development life cycle using Agile, Scrum, and Lean practices and work cross-functionally throughout the company to ensure projects are developed and deployed with quality and timely delivery into our production systems.
• Ask thoughtful questions to help our customers, product owners, and product managers to maximize ROI and meet company objectives. Understand product strategy and benefits of key deliverables in area of responsibility.
• Work with product owner to promote and contribute to the improvement of the product backlog
• Facilitate discussion and conflict resolution
• Coach team in estimation techniques
• Shield the team from outside distractions and interferences
• Track and remove impediments for the team
• Develop metrics and reports using Rally/ Jira to help the team understand its health and progress and to set goals
• Lead team in its Agile adoption
• Lead Agile release planning
• Ensure clear communication and collaboration among the Product Owner and members of the Development team
• Ensure the program and projects are in compliance with Visa's Project Management Methodology and Key Controls and that accurate and timely information is reported regularly on program progress and financial status.
• Provide timely and accurate reporting to all stakeholders. Hold regular cross organizational management briefings.
• Lead boldly and utilize hard and soft skills to influence participants of all levels towards the common goal.
• Proactively identify and mitigate risks and issues.
• Identify and manage dependencies and impacts
• Drive improvement in overall efficiency and reliability of our release and deployment processes.
• Facilitate solutions for identified security vulnerabilities and track to timely remediation
• Exercise independent judgment with minimal direction from supervisor

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:

• 8+ years of relevant work experience with a Bachelor’s Degree or with an Advanced Degree.
• 5+ years of experience as a Technical Program Manager working with technical teams developing Enterprise class software applications.
• Excellent analytical skills and enthusiastic problem solver.
• Strong leadership qualities and organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles.
• Strong knowledge of Project Management and SDLC principles and practices and agile frameworks.
• Excellent verbal, written, and presentation skills. A demonstrated ability to effectively document and communicate technical and business issues and solutions to appropriate organizational levels.
• Ability to work with minimal guidance. Ability to prioritize work, multi-task and manage one’s time.
• Ability to thoroughly understand complex business and technical issues and influence decision making at all levels of the organization without formal reporting structure authority

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.