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Technical Project Manager
- 10+ years of professional experience working within a product, project, or program management role.
- Broad experience working with Contact Center and/or e-Commerce systems and technologies (ex. payments/financing applications, order maintenance tools, workforce management applications, telephony/chat systems and infrastructure).
- Proven ability to communicate effectively and influence at all levels of an organization.
- Experience working in a hands-on role, with total ownership for driving initiatives in their portfolio. Demonstrated experience should include being an interface role between business and technical teams.
- Ability to understand and explain complex business processes, systems, and tools with a keen focus on upstream/downstream impact
- Highly experienced working in a global organization, where work may include a mix of regional or global scope and has familiarity and has used both Waterfall and Agile project management methodologies in their prior work experience.
- Experience with SAP (S4 HANA), awareness of AI application within a contact center environment, knowledge of Genesys routing solutions, order to cash processes, etc. are differentiating and desirable skillsets.
- PMP or Certified Scrum Master.
- Experience supporting or leading programs that implement generative AI and/or agentic capabilities within customer-facing or operational environments, including integration with existing enterprise systems and workflows
- Should be a technical and analytical problem solver, stitches between their work and the broader strategy, and demonstrates adaptability in their approach to solving problems.
- Prior Apple experience in Retail/eCom domain is preferred
Salary Range: $90,000-$128,000 a year
Location
Sunnyvale, CA
Job Function
TECHNOLOGY
Role
Project Manager
Job Id
406686
Desired Skills
Project Management
Salary Range
$90,000-$128,000 a year
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