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Technical Sales and Quality Lead

Job Overview
We are seeking a dynamic and highly skilled Technical Sales and Quality Lead to drive our innovative solutions forward. This role combines technical expertise with sales acumen to engage clients effectively, demonstrate product value, and ensure the highest standards of quality across our offerings. As a pivotal member of our team, you will manage customer relationships, and oversee quality assurance processes. Your energetic approach will help us expand our market presence while maintaining excellence in service and product delivery.

Duties

Oversee quality assurance protocols, perform analysis on product performance, and implement improvements to uphold high standards
Develop comprehensive analysis reports to inform decision-making
Work to maintain ISO certification
Process customer request for returns/warranty
Process the products for warranty
Determine root cause to share with management team
Feedback quality issues to both UK and US teams
Process improvement to improve quality
Supplier quality management
Manage Health and Safety and Green Teams
Training employee group as required
Manage Health & Safety:
Investigate any accidents or near misses
File all reports based on investigation as required by Federal/State/Internal
Maintain emergency equipment inspections monthly/annually as required
Train Personnel and visitors on the latest Health and Safety requitement
Skills
Customer support calls help to resolve all technical issue
Sales team support/technical calls
Maintain a working relationship with the UK technical team
To maintain accurate documentation of the methods and process of manufacture.
To help implement best practice and drive the business capabilities forward.
Apply the principle of continuous improvement of all processes and activities.