Technical Service Analyst

Job ID: 2610120

Location: Chantilly, VA, US

Date Posted: 2026-03-18

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 10% of the time

Minimum Clearance Required: TS.SCI_wPoly

Clearance Level Must Be Able to Obtain: TS/SCI with Poly

Potential for Remote Work: ORA_ON_SITE

Description

SAIC has an opening for a Technical Services Analyst. This position provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. This is an on-site position in Chantilly, VA.

Responsibilities:

Responds to situations where first-line support was unable to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
May be involved in customer installation and training.
Provides support to customer/users where the product is more technical or sophisticated in nature.
Will be involved in customer installation and training.
Will be involved with computer moves, image and deployment of computer systems, and incoming/removal documentation.
Maintaining asset records.

Qualifications

Required Education:

Bachelor's Degree and 2+ years of IT support experience. An additional 4+ years of experience may be considered in lieu of a degree.
Ability to learn customer support processes and techniques.
Ability to work well with all teammates and multi-task in a fast-paced environment.
Outstanding analytical and problem-solving skills, and excellent customer service.
Excellent Interpersonal, written, and oral communication skills.

Required Clearance & Certification: