Technical Service Desk Analyst

JOB DESCRIPTION

• Complete Incident Management adhering to defined SLAs
• NOC Monitoring and respond to alerts
• Respond to clients on mails
• Liaise with the internal departments regarding sites with on-going implementation activities
• Responsible for Escalation Management, both internal & external escalation
• Replicate issues and study event logs for errors or debugging
• Coordinate the review, presentation and release of design layouts, drawings, analysis and other documentation
• Coordinates meetings with the product committee, project manager and functional management to discuss project impediments, needed resources or issues/delays in completing the task
• Keep the project manager and product committee informed of task accomplishment, issues and status
• Provide status reporting of team activities against the program plan or schedule
• Prepare and publish daily, weekly and monthly data analysis, reports & dashboards

Note - Candidate should be comfortable to work in 24*7 shift

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:

• Provident Fund

Work Location: In person