Technical Services Engineer (Public Safety Software) - Remote

CentralSquare Technologies is Hero-Grade. As the trusted provider of public sector software in North America, more than 8,000 agencies rely on our comprehensive, cloud-based platform to manage critical operations – from dispatch to records, permitting to payroll. We serve with purpose and stand together with our heroes, committed to supporting the public sector with software built for impact.

What We’re About

At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger.

Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go.

Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote.

Join us and help build the tools that power real-life heroes. Together, we make a difference.

The Opportunity

This role performs post-sale, off-site, and on-site client-site work for our Public Safety customers. They will be responsible for infrastructure reviews, virtualization, storage configuration, security reviews, backups, antivirus, operating systems installation and configuration\hardening, SQL Server installation and configuration\hardening, Active Directory configuration, database tuning, clustering, cloud deployments, software installations, operating system, SQL and software upgrades, testing, disaster recovery, technical meetings, hardware and software maintenance, interface/integration installation and configuration on CentralSquare deployments as assigned.

This role will possess experience in providing technical services and must be able to achieve an entry-level of product knowledge across one or more CentralSquare Technology product families.

This position will serve as a liaison between CentralSquare and its clients to deliver a high-quality customer experience and be able to partner with internal and external team resources and convey customer feedback to technical design, engineering, and project management staff.

Job Duties Include:

• Able to work independently and in a team environment.
• Willingly collaborates and shares knowledge with others.
• Practices strong communication skills with a customer service focus.
• Strong organizational skills and ability to work efficiently and effectively manage priorities to meet multiple project timelines with minimal guidance.
• Articulates technical and functional concepts to technical and non-technical audiences.
• Requirements gathering.
• Able to continually pass background check requirements for working on and connecting to public safety information systems.
• Adheres to and promotes CentralSquare Technologies Core Values.
• Performs all other duties as assigned.

CentralSquare Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements:

• B.A. or B.S. Degree or an Associate's Degree or certificate with equivalent work experience, or relevant work experience
• 2 to 5 years of experience
• Strong ability to troubleshoot networking issues across Linux and Windows environments
• Experience with MongoDB is a major plus
• If not MongoDB, solid SQL experience is required
• SQL scripting experience is a strong plus (not required)
• High confidence working from the command line (Linux and Windows)
• Comfortable with Python from a business analyst / automation perspective
• Experience supporting or writing tests is a plus
• Solid soft skills with the ability to work directly with customers and internal teams
• Public safety experience is highly valued
• Former or current dispatchers are strongly preferred
• Dispatch system administration experience is a significant advantage (IT staff)
• Background as a firefighter is ideal; law enforcement experience is also valued
Ability to travel potentially 25% of the time during busy seasons

CJIS Clearance

A required part of the onboarding process for this role involves obtaining CJIS (Criminal Justice Information Services) clearance—a critical credential for safeguarding public safety data. At CentralSquare, we’ll stand with you every step of the way to secure this clearance should you be selected for hire. As part of the process, a comprehensive background check will be conducted, and please note that U.S. citizenship or permanent residency is generally required to obtain CJIS clearance.