Technical Specialist – IT Asset & Patch Management Engineer

Job Title: Technical Specialist – IT Asset & Patch Management Engineer

Job Purpose: Responsible for managing the lifecycle of IT assets within an organization. This includes tracking, inventorying, deploying, and retiring IT equipment to ensure optimal utilization and compliance with organizational policies.

Qualification: Bachelor’s degree with knowledge of IT

Certification: Mandatory knowledge of Microsoft products and ITIL Processes

Experience: 2-3 Years

Responsibilities:

• Conduct regular audits to accurately track and document all IT assets.
• Maintain a comprehensive asset database, including hardware, software, and peripherals.
• Update asset information as needed, such as changes in ownership or status.
• Coordinate the deployment of new IT equipment, ensuring proper configuration and setup.
• Provide technical guidance to users on the use of new assets.
• Manage the retirement process for obsolete or end-of-life IT assets.
• Ensure proper disposal of assets in accordance with environmental regulations and data security policies.
• Develop and implement a workstation patch management strategy.
• Coordinate the deployment of critical patches and updates.
• Test patches in a controlled environment before deployment to minimize risks.
• Monitor patch deployment status and address any issues.
• Develop and implement asset management policies and procedures.
• Ensure compliance with internal and external regulations related to asset management.
• Manage relationships with vendors for hardware and software purchases.
• Co-ordinate/follow-up with supplier and ensure timely delivery of assets.
• Generate regular reports on asset utilization, compliance, and costs.
• Assist with internal and external audits related to IT assets.

Mandatory:

• ITIL certification (Foundation level or higher).
• Experience with ticketing systems (e.g., ServiceNow, HPSM, Manage Engine, Ivanti).
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).
• Experience with Active Directory, Exchange, and Office 365.
• The Analyst will work in a fast-paced environment and must be able to adapt to changing priorities.
• The role may involve working outside of regular business hours to support critical systems.
• A strong commitment to continuous learning and professional development is essential.
• Ability to explain technical concepts in a clear and understandable manner to non-technical users.
• Effective listening skills to accurately understand user problems and concerns.
• Patience and empathy to deal with frustrated or anxious users.
• Ability to build rapport and trust with end-users.
• Ability to work effectively as part of a team, collaborating with other IT professionals.
• Willingness to share knowledge and assist colleagues.
• Ability to adapt to changing priorities and work environments.
• Openness to learning new technologies and processes