Technical support analyst

• Install, upgrade, support and troubleshoot Windows 7, Windows 10 & Microsoft Office (2007 to 2022 & O365) and other authorized desktop applications.
  

• Installation and maintenance of Desktops and Laptops in workgroup and domain model.
• Implementing, managing, monitoring and troubleshooting hardware devices and drivers.
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
• Customize desktop hardware to meet user specifications and site standards
• Installation and troubleshooting of client applications
• Handling IT asset stock and maintain IT inventory records.
• Installation and configuration of Outlook and troubleshooting mail problems.
• Installation of Antivirus and troubleshooting virus related problems.
• Troubleshooting of general networking issues.
• Handling remote desktop connection thorough VNC, anydesk, ammyy admin, TeamViewer etc.
• Installation of Active directory tool and work on it.
• Replacing faulty motherboards, SMPS, RAM, HDD, CD-ROM etc...