Technical Support Analyst

Roles and Responsibilities:

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  Ensure positive relations between RMS and its customers
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  Monitor customer processing, troubleshoot and resolve issues
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  Communicating with software Development staff
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  Answer customer questions about the systems in a timely manner
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  Be knowledgeable about new features and planned development
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  Maintain and update user manuals and documentation
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  Travel to customer locations (up to 5% of working hours).Other duties may be assigned as needed.

Qualifications

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  Must have prior support experience of Revenue management System in an airline or any Revenue Management software
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  Exceptional telephone, email and customer service skills
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  Time management and self-direction skills
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  Able to work independently and initiate action
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  Computer knowledge: CPU, RAM, storage, folders, internet connection
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  Read, write and speak English
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  Microsoft Office Suite skills (Outlook, Word, Excel and PowerPoint)