Technical Support and Quality Engineer

Responsibilities:

• Handle customer claims and manage post-sales quality assurance.

• Perform root cause analysis and document findings in CRM and quality systems.

• Track, resolve, and report customer complaints.

• Provide pre- and post-sales technical support for mechanical and electronic products.

• Coordinate transition of new customer projects from development to production.

• Support prototype testing and first-run production orders.

• Prepare SOPs and conduct customer and internal technical training.

• Ensure compliance with quality and regulatory standards.

• Collaborate with cross-functional and global teams.

• Travel for customer visits, training, and trade shows as required.

Requirements:

• 4-6 years of experience in OEM technical support or customer quality roles.

• Strong mechanical and electronic knowledge.

• Experience in customer claims handling and complaint resolution.

• Good communication and teamwork skills.

• Willingness to travel.