TECHNICAL SUPPORT ASSOCIATE

Job Summary

We are looking for a reliable and technically skilled Technical Support Associate to provide IT support and resolve technical issues for users within the organization. The ideal candidate should have hands-on experience in troubleshooting hardware, software, and network-related issues and must be currently based in Bahrain and available for immediate joining.

Key Responsibilities

• Provide technical support to users via phone, email, remote tools, or in person.
• Troubleshoot and resolve hardware, software, and network connectivity issues.
• Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
• Support Windows operating systems and Microsoft Office applications.
• Manage user accounts, password resets, and access permissions.
• Log and track issues through the IT ticketing or service management system.
• Assist with system upgrades, patches, and routine IT maintenance.
• Document technical problems and solutions for future reference.
• Escalate complex issues to senior IT staff when necessary.

Requirements

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.
• 1–3 years of experience in technical support or IT support roles.
• Strong knowledge of Windows OS, Microsoft Office, and basic networking concepts.
• Experience troubleshooting hardware and software issues.
• Good communication and problem-solving skills.
• Ability to work independently and handle multiple support requests.
• Must be currently located in Bahrain.
• Immediate joiners preferred.

Preferred Skills

• Familiarity with Active Directory and user account management.
• Experience using IT ticketing systems or help desk software.
• Basic knowledge of LAN/Wi-Fi troubleshooting and remote support tools.

Job Types: Full-time, Permanent