Technical Support Engineer

Location:

Saudi Arabia——Riyadh, jouf, Bisha, Dawadmi, Rabigh

Key Responsibilities:

1. Customer Interface and Communication:

Maintain effective communication with customers, promptly responding to inquiries about products and after-sales service to ensure customer satisfaction.

2. After-sales Management:

Manage the after-sales operations of energy storage sites, monitor, and optimize the performance of field operations.

3. Problem Solving and Coordination:

Identify and assess on-site project issues, coordinate resources to resolve problems swiftly and efficiently.

4. Ensure Compliance with After-sales Terms:

Ensure compliance with after-sales contract terms between the company and customers, improving service quality.

5. Project Evaluation and Support:

Assist in evaluating after-sales contract terms for new projects, support the delivery and execution of new projects, and ensure smooth after-sales handover.

6. Customer Satisfaction Improvement:

Increase overall customer satisfaction through regular follow-ups and continuous communication.

Qualifications:

1. Education Requirements:

Bachelor’s degree or above in Project Management, Electrical Engineering, Automation, Energy Management, or related fields.

2. Experience Requirements:

At least 3 years of experience in project management or after-sales management, preferably with a background in energy storage or the power industry.

Experience working in multinational and cross-cultural environments, with preference for those familiar with local energy storage and power markets.

3. Language Requirements:

With working proficiency in English.

4. Skills Requirements:

Strong project management skills, familiar with after-sales management processes and tools, capable of handling multiple projects simultaneously.

Excellent communication skills, able to effectively coordinate between customers and internal teams.

Strong problem-solving and conflict management skills, with the ability to make sound decisions under pressure.

5. Certification Requirements:

SCE or other related certifications are preferred.

6. Other Requirements:

Willingness to travel frequently and flexibility to adapt to various working environments.

Compensation and Benefits:

Competitive salary and benefits package, including but not limited to: medical insurance, annual leave, and transportation&accomodation allowance.

Opportunities for career development and regular training to support individual skill enhancement and professional growth.