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Technical Support Engineer
Dubai, United Arab Emirates
- On-site troubleshooting of AV systems, particularly complex integrated systems such as large conference rooms, training rooms, executive rooms and bespoke or legacy systems
- Working with internal teams, contractors and integrator through troubleshooting and repair procedures
- Communicating with manufacturers and vendors to arrange repair or replacement of faulty equipment and managing local inventory
- Working closely with partner teams including AV hardware deployment and AV Escalation to drive continuous improvement of the customer experience
- Maintaining communication with customers and stakeholders through ticket documentation
- Collaborating on technical documentation and SOPs, incorporating field learning and customer feedback
- Provide productive feedback and process improvement ideas
- Ensure AV room functionality in conjunction with building operations team
- Ability to move equipment between storage and event rooms
- Occasional out of hours work may be required
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