Technical Support Engineer

Position: Technical Support Engineer
Location: Karachi
Company: Leading ISP Company
Job Type: Full-time
Experience Required: Fresh to 1 Year
Education: Bachelor’s Degree in Telecom/BSCS/Electronics/ IT, or related field
Certifications: CCNA (mandatory)

Job Responsibilities:

• Provide L1/L2 technical support to customers for internet connectivity and network-related issues.
• Troubleshoot hardware, software, and network issues remotely and on-site if needed.
• Configure and maintain routers, switches, firewalls, and other networking equipment.
• Escalate unresolved issues to higher-level support or engineering teams for further assistance.
• Monitor network performance and ensure system availability and reliability.
• Maintain documentation of issues, solutions, and processes.
• Coordinate with field teams and other departments for swift issue resolution.

Requirements:

• Bachelor’s Degree in Telecom/BSCS/Electronics/ IT, or related field.
• CCNA certification is mandatory.
• Fresh to 1 year of experience in a technical support or NOC role in the ISP or telecom sector.
• Hands-on experience with routers, switches, and troubleshooting tools.
• Good understanding of TCP/IP, DHCP, DNS, and WAN/LAN technologies.
• Strong problem-solving skills and customer-oriented attitude.
• Excellent communication skills (verbal and written).

Job timings / Place of work:

• Full Time (Rotational Shifts)
• Onsite ( Karachi-based )

Salary & Perks:

The Company offers competitive and attractive salary packages and a significant number of fringe benefits e.g., Provident Fund, comprehensive health insurance, life insurance, yearly performance-based increments, etc.

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month

Work Location: In person