Technical Support Engineer

Position: Support Engineer
Career Level: Intermediate
Shift Type: Rotational (Morning/Evening/Night)
Location: Karachi

Requirement:
Intermediate knowledge of Networks and operating systems.

• Day-to-day network performance monitoring
• Excellent verbal & written communication skills.
• Multi-tasking
• Support customers ensuring maximum possible service availability and performance to our customers.
• Provide instant reply from support desk.
• Should be able to work in a team and perform under pressure and take responsibility for work that assigned by seniors.
• Network troubleshooting and fault analysis to resolve the issue.
• Site visits require for troubleshooting.
• Deployment and maintenance of network monitoring, analysis and reporting tools.
• Basic knowledge of GPON Infrastructure.
• Basic understanding of the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and firewalling; Ethernet (STP,RSTP, MSTP, VLANs).
• Good understanding of DNS, DHCP, WiFi standards and Mid to Advanced level of troubleshooting.

Job Type: Full-time

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person