Technical Support Engineer

Job Title : Technical Support Engineer

Location : Cairo, Egypt.

Responsibilities:

• Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices.

• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.

• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.

• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

Required Qualifications :

• Bachelor's Degree in Computer Science, Information Technology (IT), or related field
• Hands On working experience either in technical support, technical consulting experience, or information technology services
• Experience in WSUS, SMS, SCCM, 2007 / 2012 and Microsoft Intune
• Operating Systems Concepts - Active Directory, Security, OS Internals
• Networking concepts - DNS, protocols, Devices
• IIS Concepts - Configuration, ISAPI, Architecture, SSL and Kerberos
• Exception Handling
• Memory Management concepts
• Tools - Netmon, Perfmon, SQL Profiler
• Basic debugging skills
• Basic SQL Server Administration concepts

Desirable experience in one or more of these areas:

• Critical Exposure areas & Technical Specifications
• Strong experience in Windows 2003, 2008, 2008 R2 and 2012 server
• Exposure on SQL and IIS

Language Qualification:

English Language: confident in reading, writing and speaking.

Additional fluency either in German, French, or Italian will be an added advantage.