Technical Support Engineer

Date: Feb 3, 2026

Location:

Doha, QA

Company: Information & Communication Technology Systems

Req ID: 2975

Job Title

Technical Support Engineer

Job Scope

The Technical Support Engineer is accountable for addressing technical issues in a timely and efficient manner and maintaining strong relationships with partners and end users ensuring full satisfaction at all times.

Main Duties And Responsibilities

• Support the sales team with specifications on the company services, technical details, troubleshooting issues and comparisons pertaining to competitive models
• Support the direct manager in preparing tender specifications and request for proposals (RFPs) related to services that best suit client’s requirements and needs
• Analyze technical issues based on defined support processes and procedures and report actions accordingly
• Attend to technical issues raised by partners and end users in a timely and efficient manner
• Maintain strong relationships with partners and customers
• Ensure constant and effective communication with assigned vendors securing full support on technical issues
• Assist in the presentation of effective POC/demo to partners/end users
• Respond to after-hours support queries during assigned rotations and escalate issues if needed
  
  
  

Position Requirements

Education

Bachelor’s degree in Computer Science or any other related field

Experience

At least 3 years of relevant experience

One or more vendor technical certifications would be a plus.

Hardware infrastructure: HPE or DELL or Lenovo.

Virtualization/Containers: VMWare or Nutanix or KVM or Docker or OpenShift

Networking: Cisco or Juniper or Extreme or Aruba

Security: Fortinet or Palo Alto or Trend Micro

Microsoft: AD/Exchange/File/SQL. Oracle is a plus

Scripting and API skills