Technical Support Engineer - Service Management (Hybrid – Santa Clara, CA)

Technical Support Engineer - Service Management (Hybrid Santa Clara, CA)

We are looking for a Technical Support Engineer for a large, global B2B high-tech company. In this role, you will be responsible for managing and resolving challenging issues for the Client's partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior, or answering technical questions about the Client's software and platform.

This is a 12-month contract, 40-hour per week hybrid role in Santa Clara, CA. This position requires working on-site 2 days a week.

This is a W2 employee of Stage 4 Solutions. Health benefits and 401K are offered.

Must be a US citizen or a Green Card holder.

Responsibilities:

• Responsible for managing and resolving challenging issues for ServiceNow partners and customers.
• Responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior, or answering technical questions about the Client's software and platform.
• Debug JavaScript code as well as find better solutions to custom code.
• Support engineers use the ServiceNow platform via an internal implementation of its tools to diagnose customer issues.
• Able to quickly gain an understanding of the ServiceNow platform.
• Customer-facing role in a very collaborative environment, and therefore it requires strong interpersonal skills.

Requirements:

• Demonstrated ability to troubleshoot difficult technical issues
• Must have solid object-oriented programming skills in JavaScript
• Experience working with dynamic HTML components such as CSS and XHTML
• Angular experience preferred
• Working knowledge of the components in a web application stack
• Experience with relational databases such as MySQL
• Linux and/or UNIX experience
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
• Strong personal commitment to quality and customer service
• Ability to work with high-value customer administrators and developers

Desired Skills:

• Deep understanding of Java, JavaScript
• Working knowledge of ServiceNow Platform
• A fundamental understanding of IT service management and the ITIL business process

Please submit your resume to our network at https://www.stage4solutions.com/careers/ (apply to the Technical Support Engineer - Service Management (Hybrid Santa Clara, CA).

Please feel free to forward this job post to others you think may be interested.

Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates' qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information or other applicable legally protected characteristics.

Compensation: $40 $46.34/hr on W2

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