Technical Support Executive

Job Title: Tech Support Executive – L2 (International Experience)
Location: Coimbatore
Working Days: Monday to Friday
Shift: US Shift
Experience Required: Minimum 1+ Year
Employment Type: Full-time

Roles & Responsibilities

• Provide Level 2 support for Windows desktops and laptops (hardware & software)
• Configure and troubleshoot Microsoft Outlook, Exchange, IMAP email accounts, and mobile email
• Perform root cause analysis using logical probing and critical thinking
• Deliver remote technical support to users with varying technical expertise
• Assist non-technical users with patience, clarity, and empathy
• Troubleshoot and manage network printers and print servers
• Document issues, troubleshooting steps, and resolutions in the ticketing system
• Collaborate with internal IT teams for escalations and systemic issue resolution
• Ensure compliance with IT policies, procedures, and security standards

Required Skills & Qualifications

• Minimum 1 year experience in IT Desktop Support / L2 Technical Support
• Strong knowledge of Windows 10/11 and MS Office applications
• Hands-on experience with email configuration and email protocols
• Proficiency in printer setup, print server management, and troubleshooting
• Excellent communication and interpersonal skills, especially with non-technical users
• Ability to multitask and manage time effectively in a fast-paced environment

Salary: 20-28k CTC Based on Experience

Interested candidates can reach out to 9941115583

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹28,000.00 per month

Application Question(s):

• How many years of Relevant experience in L2 International Tech Support?
• Where are you currently located?

Work Location: In person