Technical Support Executive (Remote)

Job Summary:

We are looking for a skilled and detail-oriented Technical Support Executive with expertise in VICIdial deployment, configuration, and support. The ideal candidate will have strong hands-on experience in setting up and maintaining VICIdial environments for outbound call center operations.

You will be responsible for deploying production-ready dialers, configuring clusters, ensuring security, and providing technical support to multiple BPOs.

Key Responsibilities:

• Deploy, configure, and maintain VICIdial systems.
• Design and implement VICIdial cluster setups on dedicated servers for multi-client BPO operations.
• Manage end-to-end VICIdial configurations including user/agent creation, campaign setup, outbound routing, and SIP trunk integration.
• Configure and manage VICIdial firewalls using dynamic portals for enhanced security and flexibility.
• Provide ongoing technical support, troubleshooting, and performance optimization for dialer environments.
• Monitor system health and ensure maximum uptime and cost-performance optimization.
• Work closely with internal teams and external clients to support call center operations.

Technical Skills and Qualifications:

• Proven experience in VICIdial deployment and administration.
• Strong knowledge of SIP trunking, VoIP protocols, and dialer routing configurations.
• Strong troubleshooting and problem-solving skills.
• Ability to manage multiple projects and support multiple clients simultaneously.

Preferred Qualifications:

• Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, or a related field.
• Knowledge of cloud-based telecommunication solutions and services.
• Prior experience working in a remote team environment.

Preferred Skills

• Experience in BPO/Call Center environments.
• Familiarity with CRM integrations with VICIdial.

Job Type: Full-time

Application Question(s):

• What is your current salary?
• What would be your expected salary?
• Are you comfortable working between 7:00 pm to 4:00 am remotely?
• How soon can you start working for us if we shortlist your profile?

Experience:

• Grafana: 1 year (Required)
• Telecommunication Engineering: 2 years (Required)

Work Location: Remote